Tap 2 Tag RFID Apparrel

FAQ Topics

General Product Questions

Q	Can I take a tag through airport security?
A	Yes, NFC tags meet the International Permitted Items for airport security.

Q	Will the tag interfere with a hearing aid?
A	There is no interference with hearing aids, vagus nerve stimulation devices; whether the tag is in use (being tapped by an NFC smartphone) or not in use; on your wrist or in your wallet.

Q	Do the products work abroad?
A	Tap2Tag works anywhere in the world where a mobile device can get access to the internet or there is a computer with access to the internet.

Q

Can I buy a Tap2Tag product for somebody else?

A

You can buy a tag for another individual; whether you're purchasing it for them as a gift or buying it to manage that tag for the individual (e.g. child). The device will appear within your account until such time as you decide to give the device to someone else. When you are ready go to Devices & Profiles within the My Account section. Click on My Devices to show the devices held on your account. Find the device you want to give to someone else and press the "Transfer Device" button. This will then send an email to that person asking them to accept or decline the device. If they accept then the device will disappear from your account and appear on their account. If you have a profile attached to the device at the time of the transfer the profile will automatically detach itself from the device. This means that when the device appears of the other person's account there will be no profile allocated to it. They can then attach their own profile.

Q	Where can I buy Tap2Tag devices?
A	Currently, Tap2Tag devices are exclusively sold on our website Tap2Tag.me. In the UK you can also buy them from Amazon and Argos as well as a number of independent shops around the country. We also have distributors in Canada and South Africa.

Q	Is it waterproof?
A	All of the products are waterproof as the RFID chips are enclosed in waterproof materials. The wristbands are made from a waterproof resin and have been tested during a scuba dive to 29.5m.

Q	Where are Tap2Tag products manufactured?
A	Virtually all RFID and NFC products are manufactured in China. As a result the products we sell on the Tap2Tag.me website are all sourced from our suppliers in China. Tap2Tag Limited is a company registered in the United Kingdom and regulated by the laws and tax regime applicable to the UK.

Q	What do I do if I don't have an RFID or NFC enabled device?
A	Every Tap2Tag device has a unique code printed on it. If you do not have an RFID or NFC enabled device to scan the tag then you can go to www.tap2.me mobile site and enter the code printed on the device. Just follow the instructions on the screen.

Q	Where will it work?
A	Our Tap2Tag devices can be scanned anywhere where there is an internet signal on your NFC device or on a computer with access to the internet.

Q	What happens if my tag breaks?
A	If there is a fault with the device within 12 months of purchase then you can return it to us (see our returns policy).

Q	What happens if I lose or damage my Tap2Tag device?
A	If you happen lose or damage your Tap2Tag device first you will need to log into your Tap2Tag account. Once in your account select "your devices". This will display any Tap2Tag devices that you have registered. Selecting the “Revoke” option, under the device name, will unlink the attached profile. If the lost device is tapped afterwards it will no longer display your information.

Q	Do I have to pay a subscription?
A	You do not require a subscription to use Tap2tag. Our current subscription model for medical profiles include SMS alert messaging, document upload and allows you to create a 5th medical profile if you already have 4, increasing the limit of medical profiles from 4 to 5. Subscription costs £20 a year and is paid annually.

Q	How long will a tag last?
A	This is all new technology so the extent of the tag's life has not yet been calculated. Of course we give a 12 month guarantee for all items sold. We have been informed by our suppliers that the life of a tag is at least 5 years.

Q	Who can use it?
A	Anyone can use Tap2Tag. Once you buy a Tap2Tag device you can set up your own profiles to assign to it. If you want someone to tag your device, they will need an NFC enabled phone (see NFC phones). However people can still see your profile by going to www.tap2.me and entering the unique code printed on your device. This can be accessed using any device with access to the Internet.

Q

How can I test my Tap2Tag device?

A

You can test your Tap 2 Tag device by first enabling NFC on your smartphone. Hold your smartphone to the Tap2Tag logo on your tag. If you have already registered your tag, your medical profile will open in your phone's internet browser. If you have not registered your tag, the Tap2Tag homepage will open in your phone's internet browser, where you can begin the registration process.   If you tap your phone against your own device and sign in to your Tap2Tag account, no email or text will be sent if your device is registered to your own account.  If someone else accesses your device with their own Tap2Tag account and you have chosen to send a text message to your ICE contacts via SMS then a charge may then apply.

NFC

Q	What is NFC?
A	“NFC” stands for ‘Near Field Communications’. NFC technology enables a close proximity, 4cm, wireless transfer of small amounts of data from a passive (battery-less) tag to a powered reader such as a cell phone.

Q

What is RFID?

A

Radio-frequency identification (RFID) is the wireless non-contact use of radio-frequency electromagnetic fields to transfer data, for the purposes of automatically identifying and tracking tags attached to objects. The tags contain electronically stored information. Some tags are powered by and read at short ranges (a few meters) via magnetic fields (electromagnetic induction). Others use a local power source such as a battery, or else have no battery but collect energy from the interrogating EM field, and then act as a passive transponder to emit microwaves or UHF radio waves (i.e., electromagnetic radiation at high frequencies). Battery powered tags may operate at hundreds of meters. Unlike a bar code, the tag does not necessarily need to be within line of sight of the reader, and may be embedded in the tracked object.

Q	What do I do if I don't have an RFID or NFC enabled device?
A	Every Tap2Tag device has a unique code printed on it. If you do not have an RFID or NFC enabled device to scan the tag then you can go to www.tap2.me mobile site and enter the code printed on the device. Just follow the instructions on the screen.

Q

Will Tap2Tag work with my iPhone?

A

Apple have currently tied down their NFC chip so it only works with their ApplePay payment system. However, with the IOS11 update, iPhone users can now use their camera to scan the QR code printed onto our newer devices.     Alternatively the first responder can still access the medical/pet/connect information by following these instructions.   1. Just open up Safari 2. Go to www.tap2.me 3. Enter the 9 letter code printed on the device   Not quite as quick as a tap but equally as effective. And now we have heard some interesting news coming out of Apple. You can read the full story at https://www.tap2tag.me/news/apple-to-support-nfc/

Setting up your device

Q

I have set up my device and medical profile but what next?

A

The first thing to do is log in to your account: - On the left hand side you will see a menu labelled Devices & Profiles - Click on this to reveal the three options My Profiles, My Devices and Tap logs.  Select My Devices You will now see the devices (wristbands, cards and key fobs) that have been registered to your account.  If you haven’t given your devices a name it might be a good idea to give them a nickname by pressing the relevant button under the device list.  Something like “My Medical Card” or “Sophie’s Pink Wristband”.  It just helps to keep track of them. In the column Profile you will see the Profile Name allocated to that particular device.  If there is nothing in the box then no profile has been assigned to that device.  Pick the device you want to assign a profile to and press the Assign to Profile button. A new screen pops up.  If you have already made a medical profile then just press the drop down list that currently says A New Profile – Create below.  If you already have made a profile this will be listed in the drop down menu Once selected just press the GO button on the right and your profile has been attached to your device. To test all is working OK why not sign in to your account and then return to the home page (by pressing the Tap2Tag logo in the top left).  In the Enter device code here box, enter the code on your device and press Look Up.  This should show your full medical profile that you have set up on your account and assigned to your device.

Q	How do I register a device
A

Accounts & Profiles

Q

What is a profile?

A

Tap2Tag is able to provide three different types of profile; medical,pets and connect.  Our Medical profile enables you to document your medical history and current medication and allergies. Pet profiles are specific to your furry friends and connect is your business card.   Once you have completed and saved a profile you can then simply assign it to a device. Profiles can only be assigned to devices that are specific to your purchase. This means you can only assign a medical profile to a medical device, pet profiles to pet tags and connect profiles to connect devices.   Each profile, when assigned to a different device, will display different information.    For help on setting up a profile see below

Q	What languages does Tap2Tag support?
A	Currently Tap2Tag is provided for all English speaking nations. However, it is hoped that this will be extended to French, Spanish, Portuguese, Italian and German.

Q	How do I erase a tag?
A	You can erase your tag by logging in to your account. Select the "My Devices" option once you've logged in, you will then see a list of your devices. Find the device you wish to erase and click the link titled "Unassign Profile".

Q

How do I manage somebody else's tag?

A

If you wish to manage a tag for another individual, first, go to the Tap2Tag homepage. Type the code, on the tag you wish to manage, in to the search bar and hit the link "Look Up Device". If the tag has not been registered, click the link labelled "Register Tag" to begin registering/managing the individual's tag. If the tag has previously been registered, you can log in to the account assigned to the tag and start managing the individual's tag immediately.

Q

How many profiles can I have?

A

There is currently no limit on the number of profiles you can set up. For ease of use it is recommended that you restrict the total number of profiles to a manageable level. You can set up medical profiles for different members of the family as well as different lost profiles and social profiles. However only one profile at a time can be assigned to each device. In the future we will be restricting the number of medical profiles to eight as this appears to be an optimum number to administer under one account.

Q	How do I set up a profile?
A	Before you can set up a profile you must create an account. Once you have created an account, log in to your account and go to the "My Profiles" section of the "My Account" page. Follow the instructions on the lower half of this page to set up a new profile.   https://youtu.be/16kRoYoh0EI

Q	How do I assign a profile to a device?
A	Once you have set up a profile, there will be an option in the far right column of the "My profiles" page titled "Assign to device". Follow this link to begin assigning your chosen profile to the device.

Q

How secure is my information?

A

At Tap2Tag your security is our primary concern. Every profile is protected by SSL (Secure Socket Layer) ensuring that all data remains private and integral. Additionally, you can set how accessible you want your profile information to be using our traffic light system. Each field of information in a profile has 3-4 levels of privacy. Green (viewable on tap), Yellow (only signed-in Tap2Tag profiles can view the field), Black (Private to profile owner), Red (Visible only to yourself or a medical professional). This allows each user to adjust the privacy of their information individually.

Q	What happens if I lose or damage my Tap2Tag device?
A	If you happen lose or damage your Tap2Tag device first you will need to log into your Tap2Tag account. Once in your account select "your devices". This will display any Tap2Tag devices that you have registered. Selecting the “Revoke” option, under the device name, will unlink the attached profile. If the lost device is tapped afterwards it will no longer display your information.

Q

Setting up your account on a computer

A

If you bought a device from our website then your account is already set up.  Just use the same email address and password you used before to log in.   If you bought the device in a store and do not currently have an account then just follow the instructions below. 1. Go to the webpage www.tap2tag.me 2. At the top of the screen is a Log in button.  Click on this. 3. Registered users can log in here too but you need to click on the "Create an Account" button 4. Just fill out the boxes and sign up for our newsletter if you like That's it.  Your Tap2Tag account is now set.

Q

Setting up your account on a mobile that does not have NFC

A

If you bought a device from our website then your account is already set up.  Just use the same email address and password you used before to log in.   If you bought the device in a store and do not currently have an account then just follow the instructions below on your mobile device. 1. Go to the webpage www.tap2tag.me 2. At the top of the screen is a Log in button.  Click on this. 3. Registered users can log in here too but you need to click on the "Create an Account" button 4. Just fill out the boxes and sign up for our newsletter if you like That's it.  Your Tap2Tag account is now set.

Q

Setting up your account on a mobile that DOES have NFC

A

If you bought a device from our website then your account is already set up.  Just use the same email address and password you used before to log in.   If you bought the device in a store and do not currently have an account then just follow the instructions below. 1. The first thing you need to do is enable NFC on your mobile phone.  For Android devices you can find this under SETTINGS and there is usually a slide bar to turn it on.  For Windows operating systems you also need to get into the phones settings.  Look for "tap+send" within the settings and slide it into the "On" position. 2. The easiest thing to do now is just tap your phone against your new Tap2Tag device.  For Android phones it will ask you to select the browser you want to use to access the internet and the Tap2Tag website.  Pick one and choose "Always" as this will speed up any future taps you make using your NFC phone.  For Windows phones you will be asked  "Received Content?  Someone is sharing a website from tap2tag.me with you.  Choose the "ACCEPT" button.   3. As long as you have internet access you will receive a message "Device code is available for registration".  Click on the Register Device button. 4.  If you already have an account you can sign in as a registered user but if you are new to Tap2Tag  need to click on the "Create an Account" button 5.  Just fill out the boxes and sign up for our newsletter if you like   If you do not have a device from Tap2Tag and want to set up your account then just do the following.   1. Go to the webpage www.tap2tag.me on your phone's browser 2. At the top of the screen is a Log in button.  Click on this. 3. Registered users can log in here too but you need to click on the "Create an Account" button 4. Just fill out the boxes and sign up for our newsletter if you like   You have now set up your account and also allocated your new device to your account.

Q

Setting up a profile on a computer

A

Before you can set up a profile you need a Tap2Tag account (see FAQ section under "Setting up your account on a computer"   Here's what you need to do.   1. Sign in to your account 2. You are now at your Dashboard.  This gives you details of your orders direct with us.  On the left hand side of the screen is a section called "Devices & Profiles".  Select "My Profiles". 3. This is where a list of your profiles is situated.  If you haven't created any profiles yet just click on the "Create MEDICAL" button 4. Fill out as much or as little of the information as you like (although some fields are mandatory).  We recommend that you insert a photograph for the profile as this is the best way for first responders to confirm that they are dealing with the right person in an emergency. 5. Please note that the information being input may be seen by any member of the emergency services or members of the public so you need only disclose information you want to be made available. 6. The medical profile is split into sections.  At the end of each section is a button marked "Next step".  Always press this button to move on to the next section.  Certain fields are mandatory so do not press the "Next step" button until these have been completed. 7. Under the "Emergency Contacts" section you must put in at least one contact.  The telephone number needs to be inserted using the international dialling code system.  This means dropping the "0" from UK numbers and inserting +44 at the beginning.  This will enable our texting service to contact your ICE contacts anywahere in the world. 8. You can place two messages on your medical profile.  The first PUBLIC message will be seen by anyone accessing your device.  You may want a message such as "If you are reading this and I am not around then give me a call on 0845 5578336 as I have probably lost it.  If not then please access my information by pressing the button below".  The second message will only be seen by registered members of Tap2Tag and will be displayed as part of your full medical profile.  You may want to make some other comment such as "Do not use a defibrillator as I have a pacemaker fitted".  9. At the end of the form make sure you tick the box for agreeing to our terms and conditions.  This will be required every time you create or edit a document. 10. If you are creating a medical profile for another family member it is your responsibility to make sure that you have their permission to do so and that the information is accurate. 11. Finally press the "Finish MEDICAL registration" button.   Your medical profile is now completed.  You will now see your new medical profile in the list.

Q

Setting up a profile on a mobile that does not have NFC

A

Before you can set up a profile you need a Tap2Tag account (see FAQ section under "Setting up your account on a phone that DOES have NFC" Here's what you need to do.   1. Open up the browser on your phone and go to www.tap2tag.me 2. Sign in to your account 3. You will see an option called Devices & Profiles.  Press this and the drop down menu will show three categories.  Select My Profiles.  Any profiles that you have already set up will be here or there is a great big button that says CREATE A NEW MEDICAL PROFILE.  4. Fill out as much or as little of the information as you like (although some fields are mandatory). We recommend that you insert a photograph for the profile as this is the best way for first responders to confirm that they are dealing with the right person in an emergency. 5. Please note that the information being input may be seen by any member of the emergency services or members of the public so you need only disclose information you want to be made available. 6. The medical profile is split into sections. At the end of each section is a button marked "Next step". Always press this button to move on to the next section. Certain fields are mandatory so do not press the "Next step" button until these have been completed. 7. Under the "Emergency Contacts" section you must put in at least one contact. The telephone number needs to be inserted using the international dialling code system. This means dropping the "0" from UK numbers and inserting +44 at the beginning. This will enable our texting service to contact your ICE contacts anywhere in the world. 8. You can place two messages on your medical profile. The first PUBLIC message will be seen by anyone accessing your device. You may want a message such as "If you are reading this and I am not around then give me a call on 0845 5578336 as I have probably lost it. If not then please access my information by pressing the button below". The second message will only be seen by registered members of Tap2Tag and will be displayed as part of your full medical profile. You may want to make some other comment such as "Do not use a defibrillator as I have a pacemaker fitted". 9. At the end of the form make sure you tick the box for agreeing to our terms and conditions. This will be required every time you create or edit a document. 10. If you are creating a medical profile for another family member it is your responsibility to make sure that you have their permission to do so and that the information is accurate. 11. Finally press the "Finish MEDICAL registration" button. 12. Your new profile has now been successfully assigned to your Tap2Tag device. Your medical profile is now completed. You will now see your new medical profile in the list.

Q

Setting up a profile on a mobile that DOES have NFC

A

Before you can set up a profile you need a Tap2Tag account (see FAQ section under "Setting up your account on a phone that DOES have NFC" Here's what you need to do.   1. Tap your NFC enabled phone against the device 2. Sign in to your account 3. You can now select an option to assign the device to an existing profile you have already created. If you do not have any profiles yet or want to create a new one then fill out the form. 4. Fill out as much or as little of the information as you like (although some fields are mandatory). We recommend that you insert a photograph for the profile as this is the best way for first responders to confirm that they are dealing with the right person in an emergency. 5. Please note that the information being input may be seen by any member of the emergency services or members of the public so you need only disclose information you want to be made available. 6. The medical profile is split into sections. At the end of each section is a button marked "Next step". Always press this button to move on to the next section. Certain fields are mandatory so do not press the "Next step" button until these have been completed. 7. Under the "Emergency Contacts" section you must put in at least one contact. The telephone number needs to be inserted using the international dialling code system. This means dropping the "0" from UK numbers and inserting +44 at the beginning. This will enable our texting service to contact your ICE contacts anywhere in the world. 8. You can place two messages on your medical profile. The first PUBLIC message will be seen by anyone accessing your device. You may want a message such as "If you are reading this and I am not around then give me a call on 0845 5578336 as I have probably lost it. If not then please access my information by pressing the button below". The second message will only be seen by registered members of Tap2Tag and will be displayed as part of your full medical profile. You may want to make some other comment such as "Do not use a defibrillator as I have a pacemaker fitted". 9. At the end of the form make sure you tick the box for agreeing to our terms and conditions. This will be required every time you create or edit a document. 10. If you are creating a medical profile for another family member it is your responsibility to make sure that you have their permission to do so and that the information is accurate. 11. Finally press the "Finish MEDICAL registration" button. 12. Your new profile has now been successfully assigned to your Tap2Tag device. Your medical profile is now completed. You will now see your new medical profile in the list.

Q

What is the Traffic Light System?

A

Currently there are two "states" of information shown to a first responder, the public profile and the private profile. When a first responder taps your device they see information called the public profile and is limited in its content. Once the tapper has logged in they then see more detailed information about your medical condition called the private profile.   After listening to our customers we feel that this new Traffic Light System is a significant improvement in safeguarding your information but also giving you so much more control over who sees what and when.       As you can see from the image above you will be able to choose how each field of information will be treated when a person taps your device. We have colour coded and used different shapes (to help those with colour blindness) to signify each category. So here is what they all mean.   GREEN TRIANGLE - The data in this field will be shown on the Public Profile when a Tapper first interacts with your Tap2Tag device. If you want your Inoculations to be shown of the Public Profile page then you can change the setting to a Green Triangle.   AMBER SQUARE - This information will be shown only after someone has created a Tap2Tag account and logged in. This then creates a Tagging Log where you can see who has accessed your information. Only people with validated email accounts or who have created an account with any of the Social Media buttons (as these are already pre-validated) can see this information.   RED CROSS - Only medical personnel can see this information. In the UK this will be limited to people working for the NHS using their NHS email account to set up a Tap2Tag account. In other countries around the world we will be building a "White List" of bodies who are bound by the same data protection requirements. A list of those included on the White List will be provided on the Tap2Tag website as they are vetted.   BLACK PADLOCK - There are some pieces of information that only you want to be able to see. Any data field with the Black Padlock will only be seen by you when accessing your medical profile using your own account.    By giving you control over your own medical information and allowing you to decide who sees it, we feel this is a major step forward in allowing patients to control their own medical information. However it also forms the foundation for integrating Tap2Tag into any primary health record such as a hospital or GP's practice.

Troubleshooting

Q	What happens if I forget my password?
A	Click on the button in the top right hand page of the home page marked "Log in" (you can also press the red button marked "Log into Account" In the middle of the screen there is some text marked Forgot Your Password. Click on this and enter your email address and you will be sent a new password.

Q	The screen does not fit onto my mobile phone
A	We have designed a mobile friendly website that should resize to your mobile device. It works with virtually al devices but we have noted some problems with the Nokia 1520 (or Phablet). This is a new size of screen that has yet to be configured with our site. You can see the information by rotating the screen into landscape.

Q	When looking at My Devices or My Profiles on a mobile the information does not resize properly
A	We have tried to configure our website for mobile devices but these particular screens contain a lot of information. However if you rotate your phone through 90 degrees and look at the data then it should fit.

Q	I have a discount code but it doesn't work
A	There are two possible reasons why this has happened. The most common reason is that you have not signed in to your account before applying the code. Discount codes are only available to be used by those who have set up an account.  The other reason is that the code has expired. Some promotional codes only have a limited life span.

Orders

Q	Can I exchange my tag for a different size?
A	If you buy the wrong size wristband then you can return it to us using our returns policy. There is a good measuring guide at our online shop showing how to make sure you buy one of the right size. All of our other products are of a standard size with full dimensions provided in the products description. Our newer V2 wristband is adjustable so you should not have any problems with this bracelet!

Q	How do I return an order?
A	If you wish to return an order, contact us at customersupport@tap2tag.ca; with the order number, your name and the reason for returning the order. Once we've had a chance to look over your e-mail and are aware that you want to return the product, we will inform you of what to do next.

Q	How do I cancel an order?
A	If you wish to cancel an order; contact us customersupport@tap2tag.ca; with the order number, your name and the reason for cancelling the order. Once we have acknowledged your e-mail, we will cancel the order and issue you with a full refund.

Q	How do I return a device?
A	We provide a full 12 month guarantee for all our devices so if there is a problem just see our returns policy on the website to see how the item can be returned.

Q	I have a discount code but it doesn't work
A	There are two possible reasons why this has happened. The most common reason is that you have not signed in to your account before applying the code. Discount codes are only available to be used by those who have set up an account.  The other reason is that the code has expired. Some promotional codes only have a limited life span.

Q

What is my NHS number?

A

If you live in the UK you will have been allocated a NHS number. This is different to your national insurance number and not many people know their own number. However it is very useful for the emergency services and doctors to know this number wherever you are in the UK. You can find your NHS number on any prescription you may be given by your doctor. If you know your NHS number then please add it to your medical profile.

Medical Product Questions

Q

How is Tap2Tag different from other products and services?

A

Each Tap2Tag Medical profile that is attached to a Tap2Tag Medical device can typically display more information than our competitors. Fields such as allergies, medications, blood type and emergency contacts can all be added to your Tap2Tag Medical profiles at no additional costs. Our medical forms can also be quickly amended online at any time by you to account for any changes in your medical prescriptions or conditions. Once your profile is updated it is automatically applied to any of your Tap2Tag Medical devices that you have assigned your medical profile to. Additionally our system will allow you to restrict what information is available to responders giving individuals peace of mind knowing that possibly sensitive information cannot be obtained by just anyone. Finally our system will also automatically notify your ICE (In Case of Emergency) contacts by email and/or text message if somebody has tapped your Tap2Tag Medical device.

Q

Do I need to know my blood group?

A

We have included a place for you to add your blood group on the medical profile. However many people do not know their own blood group and it is difficult to get this information from your GP unless you have a blood test or you are a blood donor. However this is not vitally important information in the UK as A&E departments will cross match your blood if you need a blood transfusion. If you do not know your blood group then just select "Not known" from the drop down menu.

Q	What type of documents can I load into my medical profile?
A	You can only upload single PDF documents into your medical profile.  PDF's are probably the most secure type of document and cannot be easily edited once they have been loaded.  You can upload other documents but you will need to select a new document within the medical profile to do this.