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Frequently Asked Questions

FAQ Topics

NFC

Q What is NFC?
Q What is RFID?
Q How is Tap2Tag different from other products and services?
Q Will Tap2Tag work with my iPhone in an emergency?

Products

Q Do the products work abroad?
Q Can I buy a Tap2Tag product for somebody else?
Q Where can I buy Tap2Tag devices?
Q Is it waterproof?
Q Where are Tap2Tag products manufactured?
Q What happens if my tag breaks?
Q What happens if I lose my tag?
Q Do I have to pay a subscription?
Q How long will a tag last?
Q How is Tap2Tag different from other products and services?

Tag Use

Q Can I take a tag through airport security?
Q Will the tag interfere with a hearing aid?
Q Can I buy a Tap2Tag product for somebody else?
Q What do I do if I don't have an RFID or NFC enabled device?
Q What devices can scan the tags?
Q Where will it work?
Q Who can use it?
Q How can I test my Tap2Tag device?

Website Queries

Q What is a profile?
Q What languages do Tap2Tag support?
Q How do I erase a tag?
Q How do I manage somebody else's tag?
Q Can I buy a Tap2Tag product for somebody else?
Q How many profiles can I have?
Q How do I set up a profile?
Q How do I assign a profile to a device?
Q How secure is my information?
Q What do I do if I lose my Tap2Tag device?

Orders

Q Can I exchange my tag for a different size?
Q How do I return an order?
Q How do I cancel an order?
Q Can I buy a Tap2Tag product for somebody else?
Q How do I return a device?
Q Do I have to pay a subscription?

Setting Up Your Device

Q Setting up your account on a computer
Q Setting up your account on a mobile that does not have NFC
Q Setting up your account on a mobile that DOES have NFC
Q Setting up a profile on a computer
Q Setting up a profile on a mobile that does not have NFC
Q Setting up a profile on a mobile that DOES have NFC
Q I have set up my device and medical profile but what next?
Q Do I need to know my blood group?
Q What is my NHS number?
Q What type of documents can I load into my medical profile?
Q What is the Traffic Light System?

Troubleshooting

Q What happens if I forget my password?
Q The screen does not fit onto my mobile phone
Q When looking at My Devices or My Profiles on a mobile the information does not resize properly
Q When logging in using Facebook on my phone I get a blank screen
Q I have a discount code but it doesn't work