If you buy the wrong size wristband then you can return it to us using our returns policy. There is a good measuring guide at our online shop showing how to make sure you buy one of the right size. All of our other products are of a standard size with full dimensions provided in the products description. Our newer V2 wristband is adjustable so you should not have any problems with this bracelet!

If you wish to return an order, contact us at customersupport@tap2tag.ca; with the order number, your name and the reason for returning the order. Once we've had a chance to look over your e-mail and are aware that you want to return the product, we will inform you of what to do next.

If you wish to cancel an order; contact us customersupport@tap2tag.ca;

with the order number, your name and the reason for cancelling the order. Once we have acknowledged your e-mail, we will cancel the order and issue you with a full refund.

There are two possible reasons why this has happened. The most common reason is that you have not signed in to your account before applying the code. Discount codes are only available to be used by those who have set up an account. 

The other reason is that the code has expired. Some promotional codes only have a limited life span.